Tourists unsatisfied with their accommodation during the 2018 FIFA World Cup can file their complaints with the local authorities, Alexei Alyokhin, Head of the Nizhny Novgorod Regional Department of Tourism and Arts, told journalists at the City Press Center.
"We are constantly monitoring the accommodation quality and started doing that even before the World Cup. There is a government resolution on price limits for accommodation based on the star rating and room categories. Overall, the pricing remains within these limits. There have been reports of excessive costs though. First, we send a notification and then we forward the report to the Federal Service for the Oversight of Consumer Protection and Welfare (Rospotrebnadzor), which is in charge of the industry. If required, a penalty will follow," Alyokhin said.
According to the Nizhny Novgorod Visitor Center, 51 cases of price hiking have been reported since the World Cup.
"The prices were set right within a day, with about 20 violation reports drawn up by Rospotrebnadzor," the visitor center's director Sergei Yakovlev said, adding that any complaints can be addressed to the hotline (see the number on the region's official tourism website).